SysAid Next-Gen
Help Desk and ITSM
SysAid Get the only platform with generative AI baked into every element of IT management. So you can deliver exceptional service. Automagically.
Unleash Your Full Potential for Productivity
(And there’s no coding or hassle necessary to set it up)
Discover just how efficient everyone in your organization can truly be
when the help they need is only a few clicks away.
Give End Users the “Wow” Experience
Help employees, students, and clients get the day-to-day answers they need with an AI-powered conversational chatbot (that’s enhanced by your organization’s internal knowledge). And it’s available via chat, email, Teams, or a self-service portal.
So, users get the consumer-grade support they need, and it only takes a couple of hours to get up and running.
Empower Your Agents with AI
Hit MTTR goals even faster by automagically categorizing and routing tickets. And by making editing, fine-tuning, and rephrasing responses as easy breezy as hitting a few buttons. Best of all, you can get a full case summary–including sentiment
analysis–right from the queue.
So your agents can answer tickets more efficiently than ever before.
Streamline and Scale
the SysAid Way
From legal to operations, SysAid makes sure processes across your organization go off without a hitch with workflow automation and orchestration.
Like employee onboarding? From ordering a laptop to setting up email to getting a welcome chocolate on their desk–our workflows make it happen seamlessly. And when processes are that smooth, scaling is easy.
Add Asset Management
so IT’s all Under One Roof
View, secure, and manage your assets directly from within your service desk.
With all the asset data and records you need already inside each ticket, you’ll be able to resolve issues faster than ever.
Track Progress and
Drive Results
Get comprehensive insights into your team’s performance. With summaries of the previous week’s data, forecasts, and recommendations based on industry benchmarks, you’ll have all the information you need to make business-winning decisions.
SysAid
Plans
Help Desk
Everything lean teams need to get more done with less.
ITSM
For mid-sized and mature organizations to provide an excellent service.
ENTERPRISE
A package with no limitations designed
to help teams of any size.
And IT’s Working.
“SysAid Copilot has helped our organization a great deal in providing support quicker than waiting for a technician to get to the user. Since we’re a small department, wait times are higher than normal, and with Copilot those wait times have decreased to a more comfortable level for our end users.”
“From process efficiency to user experience and satisfaction, there is no comparable alternative. At our agency, people love SysAid.”
One of the best ticketing systems I have ever used!
“SysAid is the backbone for our day-to-day operations. SysAid provides us with far more value than many of its competitors and is significantly more configurable for our needs. SysAid made it so easy to get us up and running.”
“SysAid provides BDO Canada with a comprehensive solution to manage our entire backlog from start to finish across our operational client base.”
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